Selected experience
Identity verification platform: agentic AI strategy and engineering operations.
Anonymised North American identity verification SaaS unicorn.
Problem: Engineering operations needed a durable way to coordinate delivery across a large product organisation.
Outcome: Engineering operations became a permanent function and 12 teams aligned on shared milestone cadence within 8 weeks.
Context
A large scale platform with roughly 300 engineers and an urgent need to move AI work from experimentation into operating discipline.
Challenge
The business had pilots, but no shared system for turning them into dependable execution.
Approach
We introduced a Locate → Land → Live framing, paired strategy with operating rhythms, and worked closely with delivery leaders.
Outcome
The roadmap gained an agentic AI direction within 12 months, and the operating cadence held across teams.
Quote
The work was less about tools than about getting the organisation ready to carry the tools.